Thank you for choosing Super Compute Moo Inc (hereinafter referred to as “we”, “us” or “our”) products! We are committed to providing you with high-quality outdoor sports products. If you are not satisfied with your purchase, we will be happy to help you. Please read our Refund and Return Policy carefully.

  1. Return Policy
    If you are not satisfied with the backpack or jacket you purchased, you can apply for a return within 7 days of receiving the product. The return must meet the following conditions:
    The product must be in unused condition, in the original packaging, with all tags and accessories.
    The product should not be damaged or man-made.
  2. Refund Process
    The steps to apply for a refund are as follows:
    To apply for a return: Please contact customer service at the following methods and provide your order number and reason for return:
    Email: [email protected]
    Obtain a Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number, which you need to include when returning the product.
    Returning items: Please send your return to the following address: 1295 Forrest Ellis Rd, Douglasville GA 30134
    Refund processing: Once we receive the return and confirm that the item is eligible for return, your refund will be processed through the original payment method. Refund processing usually takes 5-10 business days.
  3. Return shipping costs
    Except for returns due to product damage, wrong shipment, etc., the return shipping costs are borne by the customer. We recommend that you use a trackable shipping method to ensure the safety of the return.
  4. Exchange policy
    If you need to exchange the item (such as size or color), please follow the same process as the return. We will process your return and send you a new item. The shipping costs of the exchange are borne by the customer.
  5. Non-returnable items
    The following items are not eligible for return policy:
    Items with obvious signs of use or damage.
    Items that have exceeded the return period (7 days).

Thank you for choosing Super Compute Moo Inc. We look forward to providing you with quality service and product experience!